One platform. Every support workflow.
Stop stitching together a chatbot, routing rules, an analytics dashboard, and a knowledge base. Engage AI brings them together and connects them with intelligence.
24/7 AI agents
Deploy an AI agent on your site, in your help desk, or across messaging apps. It answers in your brand voice, in 50+ languages, at any hour.
Knowledge ingestion
Point us at your help center, Notion, PDFs, or sitemap. We crawl, chunk, embed, and keep everything in sync - automatically.
Conversation analytics
Topic clustering, deflection rates, and the gaps in your docs that quietly cost you tickets.
Smart handoff
The AI knows when it's stuck. It hands off to a human with full context, sentiment cues, and suggested replies - no copy-paste.
Integrations
Native connectors for Intercom, Zendesk, HubSpot, Slack, WhatsApp, Salesforce, and Shopify. REST API and webhooks for everything else.
Security and access control
Role-based access, and full audit logs.
Brand voice tuning
Set tone, personality, and forbidden topics in plain English. Preview every change in a sandbox before it ever reaches a customer.
Live monitoring
Watch active conversations, jump in mid-thread, and replay any session for QA, with redaction available for sensitive data.
Workflow automations
Trigger actions, status updates, and CRM writes from inside a conversation. No-code rules, with code escape hatches.