Privacy Policy
Last updated: 15 May 2026
This Privacy Policy explains how AI-ENGAGE LTD ("Engage AI", "we", "us"), a company registered in England and Wales under company number 17216900, with registered office at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, collects and processes personal data. "Engage AI" is a trading name of AI-ENGAGE LTD.
1. Who we are
For the purposes of the UK GDPR and the Data Protection Act 2018, AI-ENGAGE LTD is the data controller for personal data about visitors to this website and account holders. Where you use Engage AI to process data about your own customers, you are the controller and we act as your processor.
2. Data we collect
Account data: name, work email, company name, and password (stored hashed) when you create a workspace.
Usage data: log data, device and browser information, and product interactions, used to operate and improve the service.
Billing data: we use a third-party payment processor. We do not store full card numbers on our systems.
Customer content: knowledge sources you connect and conversations processed through the service.
3. How we use data
To provide and maintain the service, authenticate accounts, process payments, respond to support requests, comply with legal obligations, and improve the product. We rely on contract performance, legitimate interests, consent, and legal obligation as our lawful bases as applicable.
4. Sharing
We share data only with service providers acting on our instructions (for example, cloud hosting, payment processing, and email delivery), where required by law, or in connection with a corporate transaction. We do not sell personal data.
5. International transfers
Where data is transferred outside the UK or EEA, we use appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.
6. Retention
We retain account and billing data for as long as your account is active and as required for legal, accounting, and tax purposes. Customer content is retained and deleted in line with your settings.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing of your personal data. You may also lodge a complaint with the UK Information Commissioner's Office (ICO). To exercise any right, contact support@engageai.info.
8. Cookies
We use strictly necessary cookies for authentication and security and, where applicable, analytics. You can control non-essential cookies through your browser settings.
9. Changes
We may update this policy and will revise the "Last updated" date above. Material changes will be communicated to account holders.
10. Contact
Email: support@engageai.info.